Last update: 26th April 2024
At World of Solar Ltd, we’re committed to preserving and respecting your privacy and the confidentiality of your data.
This policy sets out howWorld of Solarprocesses personal data and relates to all personal data collected via the website(s) and any additional portals it owns and operates.
It also explains when, and why, we collect personal information about people who visit our website(s), how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
From time to time, we may make changes to this policy so please check this page occasionally to ensure you’re aware of any changes made.
All data collected by World of Solar is used in accordance with current UK data protection legislation.
By using our website(s), you’re agreeing to be bound by this privacy policy.
The Managing Director, World Of Solar Ltd
1st & 2nd Floor Offices,76-77 East StreetChichester,West Sussex,PO19 1HL.
Or, alternatively, give us a call on 03330 020720
World of Solar ("ltd", "we", "us", "our") is a company registered in England company number: 11645001 whose registered office address at 76-77 East Street, Chichester, West Sussex, PO19 1HL.
For the purposes of the General Data Protection Regulation (the "GDPR"), World of Solar is the controller in relation to your data. We are registered as a controller with the UK Information Commissioner's Office (ICO) under registration number ZA560901. You can confirm our registration here: www.ico.org.uk
When you visit, use, or register with our website(s), for example, when you contact us via our webform to request quotes orfor product or service information, or subscribe to a newsletter or other marketing information.
When you contact us directly via social media or through our Sales, Marketing, Customer Support, or other departments or when you either contact, or are contacted by, authorised World of Solarrepresentatives, system designers,or sales agents.
We may also collect information about your usage of our website(s) as you browse (see the section below on ‘Cookies’ or read our Cookie Policy at: https://worldofsolar.com/cookies.html
The personal information we collect is likely to include your name, email address, contact telephone number and home or business address.
Our webform will also retain information regarding your product requirements or products or service, in which you have shown an interest (where relevant).
We may occasionally change our webforms and, as a result,you may be asked for additional information, although we will always make it clear in the webform what information we're requesting, and we only request information that is relevant to your request, and the service that we will provide.
Every computer or device has an IP address which is a unique number thatidentifies it and enables it to communicate with other computers and devices over the Internet. We will also store, and may share internally, Internet Protocol (IP) addresses, which access our website(s) or other portals as may be used from time to time.
We may monitor and/or record incoming and outgoing calls for quality control and staff training and it may be necessary, on occasion, to provide other service providers with limited access to such recordings to resolve disputes.
Your personal information will enable us to provide you with access to all parts of our site and will be used for several purposes, including:
World of Solar Ltd will only contact you if you have consented to such communication but if you wish to withdraw consent, please email: info@worldofsolar.com or alternatively, call us at 03330 020720.
We review our retention periods for personal information regularly and, as such, your personal information will only be held for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will only process your personal data provided you have given your consent for us to do so. Under the provisions of the DPA, our Company’s lawful basis for processing personal data is based on a Legitimate Interest.
The legitimate interest relates to a legal requirement for us to hold your personal data and financial information on record for up to a total of five years.
We will keep your request for quotes for six months after you make a request, to enable us to resolve any queries from statutory bodies, should they arise.
Unless you have opted out of receiving marketing communications from us, we may send you emails until you no longer engage with them for a period of 6 consecutive months.
Following the periods set out above, we will not use the data, save that we will hash/anonymise and retain it as described above, for compliance purposes.
The use of your information as stated above in accordance with UK General Data Protection Regulation (GDPR) under the following legal justifications:
There may be uses that are permitted on the basis of other rationale but if this is the case, we will make all reasonable efforts to identify the rationale and disclose it to you as soon as possible.
Under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), we send such emails based on the existing customer (soft opt-in) exemption.
In each case where we have identified legitimate interests as the legal basis for our processing, and we have conducted a legitimate interest assessment.
We will not sell or rent or share your information with third parties for their marketing purposes.
We may pass your information to our third-party agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to complete an aftersales request)
However, when this happens, we will disclose only the information that is necessary to deliver the service requested, and we have a contract in place that requires them to keep your information secure.
It may be necessary to supply some limited personal information to a third party as part of a sale of some, or all of our business and assets to a third party, as part of any business restructuring or reorganisation, where we’re under a duty to disclose or share your personal data in order to comply with a legal obligation, or to enforce or apply our terms of use, or to protect the rights, property or safety of our World of Solar Ltd, its’ employees or its customers. However, we will take reasonable steps to ensure that your privacy rights continue to be protected.
Occasionally the information you provide to us may be transferred to countries outside of the United Kingdom (UK). For example, any third party we use which requires access to your data may have servers located outside of the UK or you may access our services outside of the UK which means your information may be transferred outside of the UK to provide you with those services. Please be aware that if your information is transferred outside of the UK, we will ensure appropriate security measures are undertaken with the aim of maintaining your privacy rights as defined in this privacy policy.
You have a choice whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, please let us know.
As stated earlier in this policy, we will not contact you for marketing purposes by email, phone or text message unless you have given prior consent and we will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us via email at info@worldofsolar.com or by calling us on 03330 020720.
You also have the right to request access to your data which we hold. This formal request is made under the Data Protection Act2018 and is referred to as a Subject Access Request. If you wish to exercise this right and make a Subject Access Request, you should;
Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
Specify the personal data you want access to, including any account or serial numbers where applicable.
You also have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
Put your request in writing (an email sent to info@worldofsolar.com) with a header that says ‘unsubscribe’ is acceptable
Please ensure you provide us with enough information to identify you (e.g. account/serial number, full name, email, registration details);
*If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to.
The accuracy of your information is important to us, so if you change your email address, or any other information we hold is inaccurate or out of date, please email us at info@worldofsolar.com, or write to: The Managing Director, World of Solar Ltd, 1st& 2nd floor offices, 76-77 East Street, Chichester, West Sussex PO19 1HL.
Alternatively, you can give us a call on 03330 020720.
You have the right to request a copy of the information that World of Solar holds about you. If you require a copy, please request this in writing as above.
We will respond within 30 days of receipt of your request but if you are unhappy with the response, you may contact the Information Commissioners Office (ICO).
Security precautions in place to prevent the loss, misuse, or alteration of your information.
Non-sensitive details (for instance, your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make strenuous efforts to ensure its security on our systems. We employ suitable security measures to protect the information provided by you from access by unauthorised persons, against unlawful processing, accidental loss, destruction, or damage. Where we have given (or where you have chosen) a password that enables you to access certain parts of our website(s) or other portals, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Similar to other commercial websites, this website utilises a standard technology called ‘cookies’ and web server log files to collect information about how this website(s) is used. A ‘cookie’ is a small piece of information sent from our website(s) to your computer to help us to identify you quickly. The information we collect allows us to monitor website traffic and to personalise the content of the website for you.
The information we collect is anonymous.
You do not need to accept cookies but please be aware that this may alter the configuration of your browser if you refuse and it is also possible that some areas of this website will not function as effectively when viewed.
Our website(s) may contain links to other websites, World of Solar portals, or sites operated by other organisations. This privacy policy applies only to our website(s)‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be held responsible for the privacy policies and practices of the owners and operators of the third-party site and we recommend that you check the policy of that site.
We may alter, amend, or update this policy from time to time,in pursuanceof changes to relevant UK laws and statutory instruments.
Data Protection Act 2018General Data Protection RegulationPrivacy and Electronic Communications (EC Directive) Regulations 2003